Refund policy

Returns and exchanges

We want you to be satisfied with your order. If you have any questions or concerns, please email us at info@palestiniancoffeeco.com so we can help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Opened coffee bags cannot be returned or exchanged. Unopened coffee bags may be returned as long as they are in the same condition you received them, with their original packaging and seals intact. Other eligible items must be unused or unworn, with tags, and in their original packaging. You’ll also need your receipt or proof of purchase.

How to request a return

To start a return, email info@palestiniancoffeeco.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for paying return shipping costs. Items sent back without first requesting a return will not be accepted.

Damages and order issues

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or you have any other issue with your order, contact info@palestiniancoffeeco.com so we can review the issue and help make it right. Your satisfaction matters to us.

Exchanges

We do not accept exchanges for opened coffee bags. For eligible unopened bags or other eligible items, please contact us before returning anything. The fastest way to get a different item is to return the eligible item and, once the return is accepted, make a separate purchase for the new item.

Non-returnable items

Gift cards cannot be returned.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact info@palestiniancoffeeco.com.